RETURNS OR EXCHANGES
Thank you for choosing CASA COTTON LIMITED. We hope you are satisfied with your purchase. If you need to return or request a refund for any reason, please read the following policy carefully.
Return Period
You can apply for a return within 30 days from the date you receive the goods.
Return Conditions
To ensure eligibility for a return, the goods must meet the following conditions:
- The goods are unused, unwashed, or undamaged;
- The original packaging, tags, and accessories are intact;
- The goods do not affect resale;
- A valid order number or proof of purchase is provided.
Returns are generally not supported in the following situations:
- Damage caused by personal reasons;
- Used, washed, or soiled goods;
- Customized items or items specifically marked as non-returnable.
Return Shipping Costs
- If the return is due to product quality issues, wrong item shipped, or damage during transportation, we will bear the return shipping costs.
- For returns due to personal reasons (such as incorrect size, dislike, duplicate purchase, etc.), return shipping costs will be borne by the customer.
Refund Process
After receiving your return request, we will review it within 1-2 business days. Once the returned item meets the return conditions, we will process the refund within 3-5 business days using your original payment method.
Refund arrival time may vary depending on the processing speed of the bank or payment institution, generally taking 5-10 business days.
Damaged or Incorrect Goods
If you receive goods with quality problems, shipping damage, or discrepancies with your order, please contact us as soon as possible after receiving the goods, providing the order number and photos of the goods. We will arrange for a replacement, exchange, or full refund based on the actual situation.
Return Address
Return Address: 105 Ravensbourne Gardens, Ilford, England, IG5 0XQ
Please Note: Please do not return items without confirmation from our customer service team, as this may result in delays in return processing or your order not being recognized.
Contact Us
If you have any questions about our return or refund policy, please contact our customer service team via the email address or phone number provided on the website. We will assist you as soon as possible.
